Specialist - Program Operations - PSDF
Helpline: 0800-HUNAR(48627)  Info@psdf.org.pk
The Punjab skills Development Fund ہیلپ لائن: 0800-HUNAR(48627)
Helpline: +92 42 35752190  Info@psdf.org.pk
ہیلپ لائن: 924235752190 Info@psdf.org.pk
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Specialist – Program Operations

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Getting to know PSDF

Our purpose

You will be part of the largest skills development fund in Pakistan. PSDF’s purpose is to shape the future and well-being of our poor and vulnerable youth by giving them access to skills training of the highest standard so they can find sustainable employment and income-generating opportunities in Pakistan and beyond.

The impact we have created

PSDF started its operations in the 4 poorest districts of Punjab. Since 2016, the geographical remit has expanded to the entire 36 districts of Punjab and other districts of Sindh, Balochistan & KPK. PSDF has trained almost 600,000 underprivileged youth across Punjab. These graduates have been trained in approximately 250+ demand-driven and market-relevant trades across 8 sectors.

Diversified and challenging team

At PSDF, our team constantly works in a fast-paced and challenging environment and needs someone who can match and deliver at our pace. We are looking for a passionate and talented individual who can actively pursue and drive the agenda of PSDF and is always ready to take up new challenges.

How The Role Looks Like?

The main opportunities and challenges for this role are to:

  • Coordinate with assigned TSPs on day-to-day contract execution as per agreed guidelines, PSDF business rules and SOPs, and ensure timely delivery of deliverables.
  • Verify TSP deliverables, including class commencement, trainee enrolment and eligibility, attendance, assessment results, completion and employment / placement evidence.
  • Carry out comprehensive follow-up of employment reporting and conduct verifications for timely processing of final (employment-linked) payments.
  • Conduct pre- and post-contract evaluations and field visits of TSPs as assigned, and report findings and follow-up actions.
  • Process TSP invoices and trainee stipend cases in the system, check them against verified deliverables, and forward recommendations to the Assistant Manager within timelines.
  • Identify discrepancies in system-generated payment or service recommendations and refer them to the Monitoring team for rectification within the agreed TAT.
  • Respond to first-level queries and complaints from TSPs and trainees, including those received through the PSDF helpline and CRM; resolve them within TAT and escalate unresolved cases.
  • Coordinate with internal teams (Monitoring & Evaluation, Finance, MIS/IT) and external stakeholders for the smooth running of assigned schemes.
  • Prepare the quarterly coverage plan for capacity building of assigned TSPs and help deliver the planned sessions and visits.
  • Maintain accurate and up-to-date records and data in BSS/CRM and contract files.
  • Prepare periodic monitoring reports, data analyses and presentations for management.
  • Implement the program operations framework and provide input to improve SOPs, monitoring tools and systems based on field experience.
  • Provide records and information needed for internal, external and donor audits.
  • Perform any other task assigned by the supervisor.

 

Are you the right fit for this job?

Qualification & Experience

  • Bachelor’s degree (Hons) in Economics / Management / Social Sciences or any other relevant / similar discipline from an HEC-recognized / accredited university.
  • A minimum of 2-4 years of relevant experience, preferably in program operations, contract or grant monitoring, payment verification or the skills development (TVET) sector.

Required Skills

  • Good knowledge of MS Office, particularly MS Excel.
    Understanding of data quality and data management; working knowledge of MIS / CRM systems.
  • Good knowledge of program operations and contract monitoring.
    Attention to detail in document and evidence verification.
  • Good coordination and written / verbal communication skills in English and Urdu.
  • Customer service and complaint handling skills.
  • Willingness to travel for field visits to TSPs.

 

What are we offering?

PSDF has a lot more to offer than a market-competitive salary and perks. As a PSDF employee, you will get:

  • Professional development and career growth opportunities with the largest skills development fund in Pakistan.
  • Experience a dynamic innovation-driven environment committed to empowering youth through employment and entrepreneurship.
  • Opportunity to lead and execute groundbreaking approaches to skills development for Pakistan’s youth
Job Reports to:

Assistant Manager Program Operations

Travel:

As per requirement

Grade:

L2

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