Front Office

Overview

This course provides practical training in front-of-house roles in hospitality industry, focusing on reception procedures and relevant legislation.

What you will learn

In this course, you will learn the use of office equipment, maintain room inventory and assist in pre-registration and blocking of rooms for reservation. Moreover, you will learn to communicate with guests and co-workers and work in a socially diverse environment. You will also gain proficiency in coordinating guest room maintenance with the engineering department and coordinate daily activities and meetings taking place in the hotel.

Entry Requirements

There are no entry requirements for this qualification. You can enroll in this course now.

Training Outcome

Upon completing this course, you will gain hands-on experience and a thorough understanding of front-of-house roles essential in the hospitality industry. You will develop practical skills in reception procedures, including managing guest interactions effectively. Additionally, you will acquire knowledge of key legislation related to reception tasks, ensuring compliance and operational efficiency. This comprehensive training will prepare you to excel in various front-of-house positions, contributing to a well-managed and legally compliant hospitality environment.

Potential Employers

This course has broad prospects of employment in:

1. Hotels
2. Resorts
3. Restaurants
4. Cruise Ships
5. Multinational Companies
6. Food and Beverage Organizations
7. Tourism Organizations
8. Motels
9. Clubs
10. Caterers
11. Parks

Training Outcome

Develop Your Talent

Develop the skills that will help you get ahead in this career:

1. The ability to collaborate
2. Great communication skills
3. To make the most of your adventurous spirit

Achieve Your Goals

Completing this course will provide you with:

1. A nationally recognised Certificate; qualification and job readiness to work as a general purpose hand
2. Eligibility to apply for your Job – general purpose hand certification

Why choose PSDF?

PSDF offers market relevant training, with the following advantages over traditional courses:

1. It is focused on outcomes and based on teamwork
2. It is learner-centric, teachers act as facilitators for improving the learning process
3. The course is broad and offers all required competencies for the trade
4. In addition to the technical skills, trainees are also taught soft skills necessary for the workplace

Only certified National Assessors can conduct CBT assessment.