IT Assistant

Our purpose-You will be part of the largest skills development fund in Pakistan. PSDF’s purpose is to shape the future and well-being of our poor and vulnerable youth by giving them access to skills training of the highest standard so they can find sustainable employment and income-generating opportunities in Pakistan and beyond.

The impact we have created-PSDF started its operations in the 4 poorest districts of Punjab. Since 2016, the geographical remit has expanded to the entire 36 districts of Punjab. PSDF has trained almost 300,000 underprivileged youth across Punjab, which includes 180,000+ male and 110,000+ female graduates. These graduates have been trained in approximately 250 demand-driven and market relevant trades across 10 sectors.

Diversified and challenging team-At PSDF, our team constantly works in a fast paced and challenging environment and needs someone who can match and deliver at our pace. We are looking for a passionate and innately talented individual who can actively pursue and drive the agenda of PSDF and is always ready to take up new challenges.

The main responsibilities for this role include

1. Receive user complaints over Phone / E-Mail and Generate Trouble Tickets by Logging the incident into Help Desk / Trouble Ticketing Application.
2. Document, track issues until Closure of Trouble tickets and Report Resolution to End User
3. Provide a high level of Technical Support to End-Users
4. Perform various Hardware Support tasks at End-User site(s) including but not limited to Network Support and PC Support Server Management
5. Solve minor problems like Password Reset, File Restore etc.
6. Walk users through usage of various Application systems
7. Collect all relevant information from the end-users in order to accurately isolate and characterize faults and attempt to resolve them.
8. Make decisions on the basis of personal judgment.

The main accountabilities for this role include.

1. Closure of Network and Desktop incidents
2. Network and IT Equipment uptime
3. End user Service Request Clouser

To apply, you must have

1. Intermediate (ICS) / Bachelor’s (Hons) (BSCS – preferred) or any relevant degree from an HEC-recognized / accredited university.
2. 0-1 year of experience
3. Knowledge of Bootstrap, Javascript, Canva, Microsoft Office and basic networking will be preferred

The required experience for this role requires you to have

1. Solid understanding of installation, configuration, and troubleshooting processes for software, hardware, networking and accessory equipment.
2. Knowledge of PCs, laptops, TCP/IP, desktop applications, Windows, MS Office [Word/Excel/Access/PowerPoint]
3. Proficient in installation, configuration, and troubleshooting of MS Office and basic desktop applications.
4. Knowledge of IP phone connectivity and troubleshooting. Server management (Microsoft)

PSDF has a lot more to offer than a market competitive salary and perks. As a PSDF employee you will get:

• Professional development and career growth opportunities with the largest skills development fund in Pakistan.
• Experience a professional environment that believes in innovative solutions to addressing youth employment and entrepreneurship.
• Opportunity to develop and execute innovative approaches to skills development for Pakistan’s youth.